IVR Auto Attendant ::
also offer an Interactive Voice Response (IVR) provides
an outsourced phone system with recordings and prompts such
as "press 1 for sales" etc.
organisations use multi-level greeting systems that allow
the caller to press a key that will directly link them to
the right person or part of the organisation. Implementing
this system is usually costly and time consuming, however
UNICEED can provide you with a high quality cost-effective
IVR system, with minimal time and effort on your part.
can have one level or a multitude of levels; it's up to
you. Design your IVR Auto Attendant to suit your needs.
For example, the first level might say:
have reached UNICEED. To contact sales press '1', to contact
marketing press '2', for a list of our services press '3',
to hear our opening hours press '4', or to receive an information
pack press '5'
callers could then be taken to another message. For example
if they pressed '5', the new message could then say:
receive an information pack please say your name and full
postal address after the tone."
can change your messages as often as you wish to meet your
company's needs. You can use the IVR Auto Attendant to provide
your callers with basic information, to connect them to
someone on any phone line or you can set up your IVR so
that your callers can leave you a message. We make it easy
for your customers to communicate with you.