Support phone hours are from 9am to 6pm (GMT +08:00). Please use our online
ticket system, knowledge base and hosting resources if you need help
outside this time.
|New York City
Hours 9AM to 6PM (GMT +08:00) Monday thru Friday.
In order to provide efficient response times to billing, sales, and technical requests, we ask our customers to use our online ticket system to submit any account related questions. The ticket system will ask detailed questions regarding the topic you choose to enable our customer service representatives to answer your questions completely and efficiently.
Before Dec 2005, all technical support requests can be emailed to firstname.lastname@example.org by clicking the
e-ticketing image below. After Dec 2005, subscribers can submit online tickets for technical support requests.